General Terms and Conditions Wellness Hotel Svornost**** Harrachov

The company Wellness Hotel Svornost**** Harrachov s.r.o., with its registered office at Na Struze 227/1, 110 00 Prague 1 – Nové Město, Company ID: 08017476, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 320982, business premises: Wellness Hotel Svornost****Harrachov, Harrachov 496, 512 46 Harrachov (hereinafter referred to as the “hotel, accommodation provider”).

1. RESERVATION OF ACCOMMODATION AND SERVICES:

• reservation of accommodation and other services in the hotel and confirmation of this reservation by the hotel is possible only in writing, i.e. by email
• the reservation is considered valid and binding if the hotel confirms the reservation to the guest in writing (by email) or the guest receives an automatic email confirmation generated by the relevant online booking system
• the booking system offers the following booking categories:
  1.1. non ref category (100% prepayment) – at any time after the booking is made, the guest will be charged an advance payment of 100% of the total price. Booking cancellation conditions: In case of cancellation at any time after the booking is made, the guest will pay 100% of the total price. Therefore, this booking is not subject to the cancellation conditions, see section 2.
  1.2. booking with 50% deposit – at any time after the booking is made, the guest will be charged an advance payment of 50% of the total price. This booking is subject to the cancellation conditions, see section 2.
• the booking is completed using a credit card or by paying a deposit in the amount of the accommodation and services specified; individual conditions may also be set
• if the hotel or guest does not meet the conditions specified in point 3 of this article, the hotel may not provide accommodation and services
• the data provided in the booking confirmation are binding on both parties

2. PAYMENT AND CANCELLATION CONDITIONS

• If the customer withdraws from the contract, he is obliged to pay the accommodation provider the following cancellation fees: These conditions apply to individual stays/stays of individuals.
• cancellation of a stay in the period up to 15 days or more before arrival: 0%
• cancellation of a stay in the period from 14 to 7 days before the start of the stay 50% of the total price of the ordered services
• cancellation of a stay in the period from 6 to 0 days before the start of the stay 100% of the total price of the ordered services
  The total price is understood as the full sales price (incl. all ordered hotel services).
• In the event of cancellation of one person in a double room, the remaining person must pay an additional fee for a single room.
• In case of cancellation of several people in one room, the cancellation conditions above apply.
• In case the customer arbitrarily cancels part of the ordered services during the accommodation or does not use any of the paid services, he is not entitled to financial compensation for the unused services.
• The accommodation provider requires a 50% deposit 7 days or more before the start of the stay by bank transfer/payment card.
• The accommodation provider requires a 50% – 100% deposit 7 days or less before the start of the stay by payment card only.
• The accommodation price includes the scope of services according to the written confirmation of the reservation.
• Cancellation of a confirmed reservation can also be made only in writing, i.e. by email; the exact method of cancellation of the reservation is determined by the reservation system used for the reservation.
• When canceling a reservation that was made through other providers (e.g. booking.com), it is necessary to cancel the reservation also through this provider, in the manner required by this provider and under the reservation conditions.
• In case of no-show by 9:00 PM on the reservation date, the reservation is canceled and the hotel is entitled to charge the costs according to the cancellation conditions of the given reservation.

3. RIGHTS AND OBLIGATIONS OF THE GUEST:

• the guest has the right to use the reserved premises and their equipment, as well as the equipment of the common areas
• the guest is responsible for all damage caused to the room during the stay and agrees to pay any costs for repairs, replacements or special cleaning; the amount of payment will be determined by the hotel
• the guest is obliged to report all defects and possible shortcomings during their stay at the hotel so that a remedy can be agreed upon
• the guest is obliged to pay the costs associated with the use of the hotel’s services, including additional services, no later than on the day of departure, unless otherwise agreed; in the event of failure to pay the amount, the hotel is entitled to charge (debit) the corresponding amount from the guest’s credit card after their departure
• the hotel’s check-in time is from 2:00 p.m. on the day of arrival; earlier check-in is possible only by agreement with the hotel and for a fee
• the check-out time is until 10:00 a.m. on the day of departure; late check-out is possible by agreement with the hotel and for a fee
• the entire hotel is non-smoking; violation of this regulation and smoking in the room or hotel premises entitles the hotel to charge the guest a penalty according to the set price list for cleaning the room or hotel premises; the smoking ban and the associated penalties also apply to smoking electronic cigarettes; smoking is only allowed in front of the hotel in the designated area(s)
• between 10:00 PM and 6:00 AM is the quiet time; behavior that disturbs other guests during quiet time is strictly prohibited (including loud music, television, shouting in rooms, hallways and other disruptive behavior); in the event of a serious violation of this rule, the hotel may penalize guests with a financial fine, and if necessary, call the police
• dogs can be accommodated according to the hotel’s valid price list. They are not allowed to enter the hotel restaurant, but the bar is allowed.
• hotel guests are obliged to comply with the hotel rules

4. RIGHTS AND OBLIGATIONS OF THE HOTEL:

• the hotel is obliged to provide accommodation for the guest based on previously agreed services that meet the hotel standard
• in the event that the hotel cannot accommodate the guest based on a previously created and confirmed reservation, it is obliged to provide the guest with adequate accommodation in another facility

5. FINAL PROVISIONS:

• the hotel collects the guest’s personal data only for the period strictly necessary until the end of the provision of the agreed services and does not provide this data to other persons
• the hotel and the guest undertake to first resolve any disputes arising from or in connection with the accommodation contract amicably. If any dispute arising from or in connection with the accommodation contract cannot be resolved amicably between the hotel and the guest, this dispute will be resolved by the general court of the Czech Republic with substantive and territorial jurisdiction; The Czech Trade Inspection Authority, with its registered office in Prague 2, Štěpánská 567/15, ZIP code 120 00, identification number 000 20 869, internet address: www.coi.cz, is responsible for out-of-court settlement of consumer disputes arising from accommodation contracts.
• The online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between a guest residing in another Member State of the European Union and a hotel arising from a contract for the provision of services concluded online.
• The European Consumer Centre Czech Republic, with its registered office in Prague 2, Štěpánská 567/15, ZIP code 120 00, internet address: www.evropskyspotrebitel.cz is the contact point for online dispute resolution within the meaning of Regulation (EU) No. 524/2013 of 21 May 2013, on the online resolution of consumer disputes, and performs functions within the meaning of this legal regulation only if the parties to the dispute do not have their usual residence (registered office) in the same Member State of the European Union
• these conditions are valid from 01.01.2025 and the hotel reserves the right to change them and the guest is obliged to comply with these current conditions.

In Harrachov, on 01.01.2025

Ing. Marek Šustr
Hotel Director by proxy